Direct answer

Do not rely on Ready to Play. Wait until the PS5 reports the game fully Installed, then install pending game and system updates and restart the console. Retest the same mission trigger once. If it repeats, record the action and time and use EA/PlayStation support rather than deleting saves.

Safe first steps

Do these in order

  1. 01

    Open Downloads/Uploads and confirm the full installation has completed, not only Ready to Play.

  2. 02

    Install pending Zero Company and PS5 system updates.

  3. 03

    Close the game and restart the console.

  4. 04

    Retest the same mission or menu action once and record the exact trigger.

  5. 05

    If the crash repeats, follow EA's linked PlayStation cache/support path and preserve the campaign.

Ready to Play is not fully installed

One launch-day PS5 report linked missing character options and textures to starting at Ready to Play. The options appeared after the console reported the game fully Installed and was restarted. This is a useful low-risk check, but remains a player report.

Repeatable mission crashes

A report described a PS5 mission crash repeating on the same shot. A repeatable trigger is more useful to support than a generic 'it crashed' report: include mission, operator, action, target, mode, and whether the second attempt matches.

Preserve progress

Do not delete local or cloud saves as an early fix. Restart, update, and cache/support steps come first. If support recommends reinstalling, confirm save synchronization before removing anything.

Performance mode is not a crash fix

Players report quality, performance, tearing, and flicker complaints on PS5, but no official game-specific setting fix is documented in the sources used here. Treat mode changes as visual tests, not guaranteed crash recovery.

Evidence log

Sources checked

Official and platform sources establish supported behavior. Independent reporting can carry attributed developer statements or hands-on findings. Community links establish symptoms and player language only.

Official
EA Help: Troubleshoot common Zero Company issues

Official restart, update, cache, file-repair, driver and escalation guidance.

Community
Launch technical-issues megathread

Used to track recurring symptoms and player language, not as proof of a universal fix.