Direct answer

EA has published a broad troubleshooting guide, but not an issue-by-issue public launch board. The table below therefore separates official guidance from recurring player reports; a report is not a confirmed cause or fix.

Safe first steps

Do these in order

  1. 01

    Identify the platform and the exact trigger: launch, shader compilation, tutorial, mission, input, or entitlement.

  2. 02

    Use the matching guide below instead of stacking unrelated fixes.

  3. 03

    Install pending game, launcher, driver, and system updates before retesting.

  4. 04

    If a full PC restart or save-risk state is involved, stop and use the high-risk recovery page first.

Launch issue board

Status reflects the strongest public evidence available on August 28, 2026. EA's official page provides general recovery steps; community entries below remain player-reported until EA identifies a cause or ships a fix.

  • PC crash on launch, after character creation, or in the tutorial — recurring player reports; use official PC recovery steps.
  • Full-PC shutdown or restart during shader compilation — recurring high-risk reports; no confirmed game-specific fix.
  • Low FPS and stutter — officially acknowledged performance guidance; Environment Geometry Detail is a community-reported test, not an official fix.
  • Keyboard, mouse, and controller prompts switching — recurring PC reports; official remapping support is documented.
  • Missing Deluxe or pre-order content — official unlock locations and eligibility checks are available.
  • PS5 crash or incomplete Ready-to-Play state — player-reported; begin with full installation, updates, and restart.
  • Overwatch not firing — player-reported combat-state issue; no confirmed official fix.

How this board avoids false fixes

A setting change that improves one PC is not treated as a patch. We label official instructions, platform support, and community observations separately. We also avoid DLL swaps, arbitrary page-file edits, save deletion, and repeated full-system crash attempts.

What to record before reporting

EA asks for platform, time, exact error text, what happened, what you already tried, and screenshots or clips. Add the game version and the repeatable trigger when possible.

Evidence log

Sources checked

Official and platform sources establish supported behavior. Independent reporting can carry attributed developer statements or hands-on findings. Community links establish symptoms and player language only.

Official
EA Help: Troubleshoot common Zero Company issues

Official restart, update, cache, file-repair, driver and escalation guidance.

Community
Launch technical-issues megathread

Used to track recurring symptoms and player language, not as proof of a universal fix.