Direct answer

Character creation covers Hawks at the start and additional Custom Operators recruited later. Species and appearance are customization choices; the public sources checked do not establish a universal species-stat bonus, so choose species for identity unless the current in-game summary explicitly shows a mechanical change.

Safe first steps

Do these in order

  1. 01

    Create Hawks with the identity and appearance you want before the opening operation.

  2. 02

    Read every on-screen trait and class summary instead of relying on an old species list.

  3. 03

    Use the Den's customization systems for later cosmetic changes when they become available.

  4. 04

    Recruit Custom Operators when you need new class coverage rather than trying to turn authored operators into templates.

Hawks and Custom Operators

Hawks is the player-created company leader. The campaign later allows recruitment of additional Custom Operators, while Authored Operators have fixed identities and join through the story.

Does species change stats

The reliable public material reviewed here emphasizes visual identity and operator customization, not a confirmed universal species-stat system. Because launch guides disagree on exact species counts, this page avoids freezing a number that may differ by character type or update.

What can be changed later

EA's missing-content guidance confirms a Customization Facility in the Den after the tutorial for cosmetic items. Do not assume that this facility replaces every initial identity or class decision; check the current menu before confirming a permanent-looking change.

Custom versus authored

Custom Operators are built to cover roster needs. Authored Operators carry story context and unique roles. Keeping those two pools separate prevents confusion when a named story character cannot be recreated through the custom creator.

Evidence log

Sources checked

Official and platform sources establish supported behavior. Independent reporting can carry attributed developer statements or hands-on findings. Community links establish symptoms and player language only.

Official
EA: Zero Company FAQ

Official overview of Hawks, Custom Operators, and Authored Operators.

Official
EA Help: Find missing bonus content

Official confirmation of initial Hawks customization and the later Den Customization Facility.

Platform support
Steam Store: Zero Company

First-party store description of direct Custom Operator recruitment.